Returns

Returns Policy

Here's exactly what we cover and how to reach us if something's wrong with your order.

Our Promise

30-Day Satisfaction Guarantee

We want Ancient Gold Remedy to become something you genuinely enjoy using. Try it for 30 days. If the formula, texture or application experience isn't right for you, contact us within 30 days of delivery and we'll refund you in full — no need to send the jar back, no form, no explaining yourself.

What We Cover

Damaged or Defective Orders

Damaged in transit

If your jar arrives broken, leaking, or otherwise damaged, contact us with a photo within 7 days of delivery and we'll send a replacement.

Wrong item received

If you receive something other than what you ordered, contact us with a photo and we'll correct it at no charge.

Package not received

If your tracked order shows no movement for an extended period, contact us and we'll look into it with the carrier.

Opened / used product

Covered by our 30-day satisfaction guarantee above — use it, and if it isn't for you, we'll refund you in full. For hygiene reasons, we don't ask for opened jars back.

Getting in Touch

How to Reach Us

Have your order number ready

It was in your confirmation email.

Use the contact form

Go to our Contact page and describe the issue — a photo helps if it applies.

We'll get back to you

Within one business day.